We booked our tickets on the ages ago (10/10/2013), to flew down to Cape Town on the 19/12/2013 from OR.Tambo, with two bags of 20kg and two hand luggage items and a set of golf clubs. We were not asked for extra fee's or charges. However on our return flight from Cape Town Intl on the 07/01/2014, ...
I flew with the airline on Dec 26 2013 from JHB to CPT, when my bag came through the conveyor belt it was opened and several items were missing from it. Was told to fill in paperwork & promised a surveillance check plus feedback on the findings but till this day not once has the airline ...
On 30th December 2013 my son Werner Engelbrecht 061 093 311 was on a Mango flight from OR Tambo to George Western Cape - first flight in the morning. His bag was closed with a cable tie. Coming in George he found that the cable tie was cut and a new GPS to the value of R1500 (Christmas Gift for his ...
I booked a return online. Everything seemed to be processed smoothly via Mango's electronic system until man was involved! Firstly the wifi which I booked and paid for, beautifully advertised, wasn't even available on the flight up to JHB but I was assured that it would be on the flight home with a ...
On the 16 October 2013 I was double charged for a booking change and refund request was sent on the 24th October and again on the 19. 20 November. The guest service agent Marizaan Horn responded that my request was forwarded to finance department by Lerato and it was going to take 7-14 days for my ...
I booked a flight with mango airlines using a edgars card. I called into the Johannesburg customer service centre to make changes. I advised the consultant not to make any changes as it was going to cost too much. She however changed one of the flights. Apon arriving at the airport my mom had to ...