I am very disappointed with service received from Kulula over the past few months. I think we are all aware that flights are overbooked and you might be bumped off the flight to a later flight... but why do this on Friday afternoons when it is peak travelling time? We received a Transportation ...
On checking in my wife and daughter on the Dbn - Jhb flight yesterday I was informed that because we had packed for both in 1 case and it weighed 25kg we would have to pay R250-00 extra as it was now deemed a "Heavy" bag. I can understand if there were 2 bags and we were over weight, but ...
I had made a booking for a family friend to visit us in Durban. Unfortunately there was a small error in her first name and when she arrived at Lanseria in order to board the flight to Durban she was refused by the Kulula staff to board the plane as her first name was not 100% correct. The ...
This is now completely out of hand. since last year September every single time I paid with my card online, they deduct the funds twice. I was assured the problem was resolved, again it happened and again, and so it continued. I then reverted to go pay cash in the bank to avoid this!! Kulula did ...
I purchased a ticket for my 17 year old son to travel from Lanseria to King Shaka for the 20 March 2013 on flight MN 503 departing at 18-25. Due to traffic, he arrived at your counter exactly 30 minutes before departure. Whilst he was on time according to your check in conditions, he was told that ...
When you now book on [URL Removed] it charges you R35 per person to pre-book your seat. We paid our R70, however when we boarded and received our boarding passes, we were allocated totally other seats? Why pay R70 then? I expect a refund, and not to my kulula bank, but my bank account. Why is it ...