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Kulula.com
Found 1074 reviews / complaints
Page 98

Kulula.com
Cancellation of flight

A few months ago I made a booking from CT to Lanseria for Friday afternoon 14/6 and returning on 17/6 to visit a friend in Gauteng. However, cancer was diagnosed and all plans were upside down after he started with chemotherapy. He was seriously ill and ended up in isolation in hospital. I had to ...

Kulula.com
Website Not Working

I had to book for myself and three associates for a business trip to Cape Town. On trying to book the first time, the rates were about R1 000 per ticket. After filling out the forms and trying to pay, the website didn't accept my payment by way of paying with my Cheque Card. I then tried to pay ...

Kulula.com
Delayed flights

I booked on ref # F9ENU7M 25th June and it was a great flight into EL from OR-T.The return flight was a disaster which was delayed last night ref # IIOHSY. Firstly I received the email notification today which means I only saw it now that I got back to work. Why was there no sms sent out? Thats ...

Kulula.com
Bad service and attitude

My colleague and I travelled to Lanseria on the 18th May 2013 on the 06h00 flight. The trouble started at the Kulula desk with only two attendants at the check in counter, resulting in a very long line of very irate passengers. We were already in the queue by 05h15, waiting patiently. Eventually ...

Kulula.com
Ridiculous Baggage Policy

3 passengers on Kulula MN127 a Sunday afternoon flight between Johannesburg and Cape Town. Official Kulula policy 20kgs bagage per person. ie a total entitlement of 60kg's for the 3 passengers. Booked in 1 bag for all 3 passengers weighing 23kg's. Check in staff and manager on duty confirmed that I ...