On the 9th of July my wife, 2 year old daughter and I were checking in at Lanseria airport. We were not greeted with a "hallo", just a hand being extended for our ID's and a voice saying one bag at a time. All three bags had a combined weight of 59kg with one being 24kg. The lady said it ...
In their email they say you get one bag of 20kg free (not really free as we pay for the ticket and no one ever travel without clothes etc) but NO WHERE in the email it states that you are not allowed to share your weight in one suitcase. We were 2 people with one bag of 29kg as we travel with an ...
On Thursday 4 July 2013, we checked in at OR Tambo Airport to board our flight to George. We checked in two bags onto the flight - one bag each. One of the bags weighed in at 21.4kgs (1.4 kgs over the allowed 20kgs per person). We were advised that we needed to pay for the overweight bag which we ...
There is no quick way to capture the bad experience I've had! I will keep lodging complaints every 5 days - something needs to be done! Bad customer service, faulty systems, unfriendly staff.. this trip has resulted in R1150 in additional costs! It could've EASILY been avoided by simply flying with ...
I booked my ticket incorrectly, and quickly phoned [URL Removed] to change it. They waivered the change because I had made a mistake and was very friendly about it. Thank you very much. ...
I have been making payments into your absa account 4060482274 since 2009. My account has since been handed over to Groenewald Lubbe Attorneys who claim that they cannot track payments on an absa account with Kulula is a FNB credit card. The card number is 42221702001154017. There is absolutely no ...