I have always been an avid supporter of Kulula Airline, and have always experienced the best service etc. Until the 27th of June 2013. I had just checked in when the check- in clerk said that my name is different to the initials in my ID book. I said yes, because when I booked the ticket online I ...
3 July I made payment for 4 flights from Johannesburg to Cape Town in August 2013.Upon payment stage online, I received an error, which stated Kulula were not able to process my booking and I should re-do this step. Why should I have re-done this payment if I got a confirmation SMS as well and ...
This morning I tried to book a flight to Durban from Lanseria Airport via internet. Everything went well until I needed to do the payment. I choose the internet payment option and it kept on given me an error message telling met to choose a valid option. I called the call centre for help. The ...
Imagine my shock when I realized that I now need to pay to sit in a seat with a view out of a small hole... imagine my shock when the bank reflected taking the payment off and then saying booking has not been processed... Imagine my shock when someone in a call center was friendly.the phone was ...
I boarded flight MN506 on Tuesday 1445 - I was the fifth person entering the plane. Being overweight, I ensure that when I have to fly for business, I am one of the very first people to board a plane. I have to request a safetybelt extention thus prefer not to make a shopw of it being a sensitive ...
I've been in contact with Kulula for over a month now, with regards to a flight being cancelled due to medical reasons. My request was for the flight to be refunded as a voucher so that I can be able to use it again because I can understand the no refund policy. At least if I received a voucher I ...