On Friday the 13th of September I was scheduled to be on a flight to durban from johannesbur. I arrived at the airport at 22h05 and my flight was leaving at 22h40.When I got there all the operators were packing up to leave. I spoke to one and asked her if she could check me in and she said no she ...
Activity on my credit card. Only reason they were able to use my card information is because the "Verified by VISA" service is not used by Kulula. This service sends a One Time Pin verification similar to online banking. Absolutely no reason why kulula should not make use of this security ...
I have booked a flight with car rental that I now have to cancel. I am not able to do so anywhere on the website. I phoned the call center and selected the relevant option. After holding on and listening to the same song for 20 min I hung up. i called again and selected the option for general ...
On a flight from Cape Town to Lanseria (MN 476) landing on Sunday 15 September 2013 at 16:50, there were issues with several passengers' bags (about 10 passengers). We waited at baggage claim for our bags, and eventually the carousel stopped and we were informed that there were no more bags. We ...
I made a booking for a friend of us to come visit us in Cape Town. I made the booking and faulted by using her name Rina. After the booking was confirmed, I realized that her name on her id is in actual fact Catharina!! I phoned Kulula and spoke to Meryl, who informed me that in actual fact they ...
I was due to fly from Durban to Jhb on kulula on 1 July 2013. However, i became ill and had a very severe ear infection. My doctor advised me against flying as it could cause complications. I submitted my medical certificate to kulula, but they have declined my request for a refund. I was told it ...