I had the most horrific service from check in till the time I left, my uncle could not fly due to the fact that he had misplaced his ID, my aunt is a cancer patient and we needed him to get to Durban urgently and went to the extent of being escorted by police officers with an affidavit, never the ...
Subject: Disrespect shown by Susan Buser My family and I were shown total disrespect at King Shaka airport by Checkin Supervisor Susan Buser. Our single bag was overweight by 3kg so we asked for the supervisor to explain the policy to us. Ms Colleen Moodley was not available so they sent Susan. She ...
On Friday evening after a long and rushed day, the last thing i wanted to do was be in an airport and then sit on a plane for and hour, flying from JHB to DBN. Needless to say, the prospect of my flight was not looking up at all. I had booked with [URL Removed] for the sole reason of flight ...
I have a credit card for the last 6 years with Kulula. After making a large payment I did not receive a SMS notification like usual this month. Logged on line, and MY ACCOUNT HAS DISAPPEARED from my profile. Phone 21 times. Kulula can't believe it. First two agents did not believe me and cannot ...
We were on our way back from Cape Town to Johannesburg on Wednesday 25th September on Kulula flight no. MN106. We discovered our Tom Tom was missing from our luggage when we got home. The box it was in was in the case but not the phone. Don't know if it fell out perhaps or was. Please follow this ...
I would like to inform you of the incredibly poor service I received during check-in to my DUR-HLA flight on 26 Sep. I was travelling with my 3 year old son, and am aware that the checked in baggage allowance is 20kgs per person. Between the two of us we only had 1 bag which was 24kg in total on ...