I am an agent for a very reputable travel agency. My camera was left behind accidentally on flight number MN 615 from Johannesburg to Durban earlier today. Nothing has been handed in as yet as per the info received by your Baggage staff in Durban (who were quite helpful) and Johannesburg. The ...
My mom flew this morning with Kulula to Cape Town. She is a passenger who needs assistance. I want to thank Sean at the check in for helping me check in her luggage, taking me to Lebo at passenger assist and dropping off the ticket in the assistance lounge. Lebo for coming to help me get my mom ...
Well done Kulula, you are maintaining your record of delaying flights to/from Lanseria. How I long for the day when you have competition from another airline that flies on time. Come on Mango, fly more flights in and out of Lanseria, so we don't have to fly this airline anymore. ...
I by accident booked 2 tickets for the same passenger to fly to Cape Town (my connection timed out the first time and as I didnt get a confirmation email, I assumed the ticket didnt go through, so I booked another ticket). It turned out that both tickets went through and Zubaidah and assisted me in ...
My niece and nephew are travelling to Durban on Monday- as the Aunty - I wasn't aware that the kids have different surnames- this is a logical human error that could be made by anyone- But Kulula wont even change four letters Radebe / Kanene. I think your policy that a ticket that's been paid for ...
I need the copy of a flight invoice/confirmation for VAT and internal accounting purposes. I have now called the Kulula call centre 3 times, and got different answers. I was given [Email Removed] to which I sent my request. I have still not heard back from anyone there. I then forwarded my request ...