I was bumped off my plane as the result of KULULA overbooking and had to catch the next flight. For this inconvenience I was given a R400 voucher - which at the time I felt was an appropriate gesture which settled the situation. I have been trying to book a flight since last night. The site offers ...
Good Day, I just wanted to drop you a note to compliment your call center staff. I was scheduled on your 06:00 flight tomorrow morning from Lanseria, however due to a family crisis I had to change this flight. At 18:00 on a Sunday I contacted your call center - and Natalie answered my call. I ...
My aged parents were supposed to return to George from ORT on the 11:05 flight yesterday. The flight took off and returned to the airport with a technical difficulty. They had to wait for 2 1/2 hours for another aircraft. No real apology. No offer of assistance or a drink (the coffee and crisps on ...
Kulula just do whatever they want. I had a booking on a flight to East London at 15:55 today. They emailed me this morning informing me that the flight schedule had been changed to 18:20. Then at 16:15 I received a call informing me that the flight was now leaving at 16:55. This meant that I could ...
On Wednesday 9th October I took Kulula flight MN104 at 14h35 from Cape Town to Johannesburg. Right after take off I experienced nausea, I think due to something I had eaten at the Airport. I felt as though I was about to throw up. I informed the attendants Refiloe Rakosa and Maria Moeketsi, who ...
I have read all the complaints that people have sent regarding this particular situation and I keep reading the same wording over and over... We all see that you can not change the name on the flight ticket... How ever There are situations in life that are unforeseen and I'd like to think that as ...