I arrived on time for my flight to Cape Town on board Kulula MN453... only to be told that there were no seats available. This despite the fact that my ticket had been bought and paid for more than 3months earlier. I was then told that it is standard practice for Kulula to overbook flights by up to ...
I was in line to check in when I realised I was in the drop bag line. The check in line had one lady that came after me. I moved to the check in side before her and the teller would not check me in as i was not from the same line. The lady in the check in line afforded me the opportunity to go ...
I was scheduled to fly on flight MN102 from Cape Town to Joburg on 15 Oct @ 9:10am. The flight was heavily delayed and we only took off at 9:45am. This resulted in me missing my first meeting in Joburg. Thanks for this Kulula. ...
I managed to leave my drivers license on the plane. Which I only discovered once I got to the rental car agency at 10:30 pm. I then managed to get back to the kulula counter where Busisa then assisted me. She literally ran to the plane to catch the cleaning staff before they left and managed to ...
I tried to change our flight booking online and it kept on giving an error. I called in to the call centre and spoke to Jacqueline. I asked to be put on an earlier flight and was advised that it would be an additional cost of R684pp which is about the same price we paid for our tickets. Previously ...
Despite one major hic-up... which was dealt with within 10minutes of posting the complaint by Ayesha Rawoot - Kulula still is the best airline in SA. Luv, luv their comical comments on the flights and besides - I LUV GREEN - KULULA GREEN!!! ...