Yesterday I was told by a lady at the check-in called Treshka, (she did not want to give me her surname) that Kulula don't need our business and that there is plenty of customers out there. Well there is a lot of people that need to travel out there and with social media we are sure we can help ...
This morning I was at the Cape Town Airport in the que for drop off (supposed to be the fast line, as previously it was named the FAST DROP OFF - now they've taken away the word fast. There were a total of only 8 passengers in the que. The problem is, there was not enough counters open to allow a ...
On Sunday night, 20 October 2013, Kulula flight MN490 from Cape Town to Lanseria was delayed by almost 3 hours due to bad weather. Apparently an earlier flight was diverted which caused the delay. Whilst I understand that weather delays are not under Kulula's control, my gripe is that no ...
I booked a flight with Kulula on the 7th of October, due to a glitch in their system I was debited twice for a one way ticket from Cape-Town to Johannesburg. I called on that Monday to advise them that they had debitted by account twice and that I hadnt recieved my booking confirmation. Needless to ...
I lodged a complaint with Kulula regarding: - The gross disrespectful manner in which my 63 year old Mom was treated by Kulula Staff at Lanseria. Kulula staff caused a very public argument and no staff member OR management did anything to calm the situation. - Kulula Lanseria refused to accept her ...