Flew JHB to ct - with suitcase with 4 wheels - landed in ct - 2 wheels completely gone! sent emails with pics to customer care, phoned numerous times - still waiting for some sort of response and the sms they promised when i lodged the complaint. totally unacceptable>my boarding pass number is - ...
I booked a air ticket to DBN for my daughter to join us on a boat cruise, and paid for it. She can no longer do the trip, and all I want is a name change so I can use the ticket sometime in the future, not asking form a credit or money back, just a name change, and Kulula just refuses. I am going ...
Please note with regards to subject booking, I am totally disappointed in being advised that I can not change the first name for a booking on eticket. I have unfortunately made an error in putting in the incorrect first name and I was shocked to hear when I called your Call Centre that I was not in ...
My client booked a return ticket through me, which I booked with Kulula. The traveller missed his first flight and did not have money on him to book the next flight. The manager was contacted and advised that she has to pay R200 for next flight. She advised the Kulula consultant that she will be ...
Hi I just called at 14:56 to a lady by the name of Tammy, my question was regarding luggage dimensions and requirements, and I must say I know Kulula is meant to be more of a jokey / fun type airline but I am calling from a business that use you all the time and when I called to ask about the ...
Flight to George terminated after boarding tickets were issued, email of notification only send after book in. Useless unprofessional never never again will my company fly with this organisation. Typical of a company like this their front desk personnel were also useless with their standard ...