I decided to fly on Kulula for the first time as a musician. Kulula claims to have a "Kulula loves musicians" campaign... not so much. Kulula is the ONLY airline that I have been charged extra to fly with a guitar. However, I grit my teeth and decided to pay the R350 for my guitar and ...
Flying back from Cape Town - Lanseria on flight, MN454 on 30/10/13, when a passenger with hand luggage over the regulation size was looking for somewhere to stow his bag. The steward opened the compartment above where we were sitting, moved the bags around, "stuffed" this bag in - this ...
I have made bookings with Kulula for a return flight from Lanseria to Durban and back. I have requested to Kulula to make details changes from one person to another. apparently according to their terms and conditions this is not possible, instead I was told I will forfeit the money and since my ...
I booked online for a flight and paid via EFT. There was instantly an error message that said my payment was unsuccessful although it registered on my phone right away. I phoned Kulula and spoke to Tanya who then proceeded to confirm my original payment and issue a flight ticket. The fun started a ...
I recently booked a ticket from jhb to cape town, Have to cancel my booking which is for tomorrow 11/11and change ticket to a later date, ticket is non refundable! Little did i know that i have to pay R700 extra to make changes on ticket... The ticket is less than the initial one i paid for I ...
I have booked a flight to Durban for May 2014. I no longer needed to go to Durban and I called to cancel my flight and pay for the administration fee or cancelation fee. But I was told that no refund will be given. This is not acceptable I am giving 6 month advanced notice but to not get any money ...