Hoping NOT to deal with the Call Center - I made a booking online for accommodation. However the booking had an "error" and without having the option to cancel the booking - I was forced to phone the call center to find out what the error was. After speaking to several call center agents; ...
I paid for flight using my visa card. But 2 amounts got reserved for purchase for the same flight. My booking code is KKUHXO Amount R814 Reserved twice for purchase. Please sort this out asap ...
As I boarded the plane, I realized I needed to change my baby's nappy so I asked Charne where I could go, she seemed extremely exasperated and pointed me to the bathroom. She did not offer assistance even though she could see I was struggling with bags and my baby and I did not know how to use the ...
I took advantage today of Kulula's sale day and made an online booking for two adults. Upon receipt of the confirmation email virtually two minutes later, I was horrified to notice that I'd made a typo by selecting the return date as 11 March instead of 11 February. I went back online (as Kulula ...
Last year a booked a holiday for my husband, son and myself to go to Durban. I incorrectly booked & paid for return tickets from Joburg to Durban instead of Cape Town to Durban (silly I know!). I phoned Kulula when I realised this. To change the flight it was going to cost me more money than to ...
I was booked and confirmed on Flight MN503 from Lanseria to Durban on Wed 23 Jan at 18h25. I am attending a key strategic management conference in the Magaliesburg, that only finished at 15h30, with key management from around the country. I received the following SMS from Kulula "flight MN503 ...