I am currently sitting at OR Tambo. My already very late flight of 23:40 is more than an hour delayed. I'm only off to Durbs till Sunday. Tomorrow morning my best friend is getting married. The sad part is he is picking me up at the airport. So now I feel responsible for causing my best friend not ...
My husband and I were scheduled to depart Cape Town at 22.10 on MN122 to Johannesburg. When we checked in I discovered that the plane had been delayed by 1/2 hour and after re-checking the departure board it is now scheduled to depart only at 23.10. In November we were also booked on the 22.10 ...
I have been a loyal Kulula supporter for years and for the first time today I am immensely disappointed. I wanted to a change a flight booking today, and I saw the change fee is R342. It should be, and has been R148. I phoned your call centre and spoke to a very rude employee who stated that it is ...
We thought of being smart and pack one suitcase for 2 adults and 2 kids for a weekend in JHB to make life a little easier. We got to the airport check in and were told we being charge for excess baggage of 2kg! How does it work!? Its fine to have 4 suitcases of 20kg each (80kg) but have to payin ...
I had to arrange for special care for my Mom on a flight to PE. Unfortunately she became very sick and passed away. Tamara Peters assisted me with the whole process, from arranging special care, putting the ticket on hold and on the end with the refund of the ticket. Being a very difficult time for ...
I was bumped off my plane as the result of KULULA overbooking and had to catch the next flight. For this inconvenience I was given a R400 voucher - which at the time I felt was an appropriate gesture which settled the situation. Now, today, having spent 30 minutes connected to the call centre, I ...