Purchased ultracare warranty. Asked specifically if cover was comprehenive, answer was yes. Called in to claim for back seat repair (seventh seat row), was told that its not covered. Called a while later to claim as rearview camera was malfuinctioning, told not covered??? How can the contract be ...
I called the Innovation Group last week and spoke to Debra. I have an extended warranty with them for a car I owned, a VW Polo. The policy was on my name but my dad was using the car as I had indicated so the policy had to be on my name. I gave the car to my dad so he changed ownership of the ...
I complained via Hello peter got a call back from them but consultant had no idea why he was calling me and told him to read my complaint on hello peter and listen to previous calls with consultants. He thus promised to call me back the next day, its a week later and nothing!!! Have my queries been ...
In dec 2012 I chose to extend the maintenance plan on my car through the Innovation group as I had a service plan through them- I originally started with a standard bank account with them and then updated my details, so when the policy was taken out the consultant failed to confirm my banking ...
I submitted a claim with MFC (Innovation Group) under my warranty policy. The policy states that "Should it be necessary to disassemble any component to establish the cause or extent of the damage, it is your responsibility to authorise such disassembly so as to establish whether there is any ...
It has been 6 months since my Solar Geyser was commissioned, the innovation group is handling the rebate claim on my behalf, it has taken longer than the 4-8 weeks waiting period stipulated by Eskom. The person handling the claim answers my queries with my application is in progress and that she is ...