Hi, I called the Innovations Group on 31 May to cancel my vehicle warrantee. They advised that this would take 21 days and I will receive a pro rata refund on my premium of R3775 which I paid when I purchased my car in August last year. Reference for this call was gwh43195. After not hearing ...
I logged a query to have my Policy cancelled with Innovation group and I payed in the amount that was outstanding in full and sent the proof of payment to them as well as I was instructed. As they bank with the same institution as me they would have received the amount same day. I waited and Waited ...
I deal with a lot of insurance companies but Innovation Group must be the worst. Invoices submitted for payment never seem to get to them, this after i have proof that faxes were received by them. Every time i submit an invoice for payment i have to fax it through at least four times afterwards and ...
I bought a warranty for my bakkie and in the booklet it say that the fuel system is covered and when my fuel rail's sensor broke (the fuel rail is part of the injector system) they said that only injectors is covered ...
Hi Guys MotorMend extended Warranty is great. I purchased a new 2nd hand vehicle. Within the fist month the turbo went. A nice and expensive unit! After a bit of confusion and a call here an there all was sorted. They load the claim contacted the service centre and processed the claim. I must say, ...
Beware of being misled. I purchased a pre-owned Mercedes and part of the sale included a Warranty with MotorMend, administered by Innovation Group. The previous owner requested transfer of the policy to me and Innovation Group confirmed the policy was in my name on 19 May. On 10 June, I notified ...