On 9 March 2013, I complained because Innovation Group does not respond to my e-mails. I have been given a contact name for future communications. Guess what - my rebate application was not handled properly, and the contact person again does not respond to me e-mails. Don't you think you should ...
I contacted the Innovation Group on (011) 790 5000, as requested by their claims department, as I need to get in touch with their legal department to submit claims documents on behalf of a client. When switchboard put me through I was left permanently on hold and eventually put down the phone and ...
I have been calling innovation group regularly for the last week, I cancelled my policy a month ago on 20 May, My name is (Tshepo Enos Mongake born 84/11/08) I was assured the pro-rata refund would reflect in my account within 21 days I called last week and was told that the finance dept has ...
YET ANOTHER MONTH HAS GONE BY AND, SURPRISE, SURPRISE, STILL NO REIMBURSEMENT! INSTEAD, I RECEIVED ANOTHER EMAIL ASKING FOR MY BANKING DETAILS FOR THE, NOT ONCE, NOT TWICE OR EVEN THRICE, BUT FOURTH TIME!!! THAT WAS 10 DAYS AGO AND I'VE STILL NOT BEEN REIMBURSED! TIME TO GO TO THE PAPERS FOR SURE!!! ...
I have been calling innovation group regularly for the last week, I cancelled my policy more than a month ago (15 May) I was assured the pro-rata refund would reflect in my account within 21 days (Acc No. UNQ40972 Ref No. GWH 42500) Last week I called and was told that the finance dept has ...
The call centre advisor's make you hold too often and the holds are quite long. The advisors do not use the correct hold procedure which is "keep coming back to the customer to thank them for the their patience and let them know what is happening" at least at 1 minute intervals at a bare ...