Nobody deserves to be a member of this medical aid. The service is so poor that you end up going insane.
Claims are not paid. Emails are not read and just disappear. Agents are clueless and everyone tells you a different story. Doing a simple thing like changing your banking details turns into a nightmare. Nothing happens without spending hours and hours on the phone. Our next step: Not care about the subsidy and move onto a medical aid that operates like a proper business. Good Bye GEMS!
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