I have been a vitality and virgin active member through Discovery for 12 years and last month they cancelled my gym membership, saying that I had 1 visit short of the required visits. When I checked my records I noticed that there was at least one visit that I had made that they had not recorded. ...
Almost every second month for the past seven months I don't receive my True Love magazine subscription and I have to call in where I'll be put on hold for about 20 minutes as my emails will not be responded to. I subscribe to two magazines and the third one is a gift for a family member. I ...
I made my flight booking through the discovery website on the 28 May 2013. The bookings I made were for myself which I made separate on the Discovery website and made another booking for 3 other people that will be travelling with me. When I made a booking the system indicated my discount based on ...
I dont know how many times I've been complaining about my vitality. last week they sent Genevieve to deal with my complaint, she just disappeared and never get back to me. I sent all the proof of payments to her but she never get back to me with the solution. I called and email her but no response. ...
I would like to report the money making racquet by Discovery Vitality which cancels your gym membership unreasonably. Discovery Vitality will cancel your gym membership if you do not attend the gym 32 times a year. I attended the Virgin Active gym 27 times but was plagued with a knee injury over a ...
While looking at Discovery's website in Apr I stumbled upon new rules re the increase in required visits to maintain my free gym benefit. I have had this benefit since 2005. At NO point was I informed by email or any other means as I keep all Discovery correspondence and have checked. In May 2013 I ...