I have communicated with Celestine David about why my life insurance premium was so high. she informed me that both me and my husband since July 2010 have been paying a Vitality membership fee for the entire family!! On the 17 September Celestine informed me that I will be refunded an amount of ...
Good Day, I cancelled my life cover a little over a month ago and was re-assured that the monthly debit order will not go through. The debit order did go through despite your consultant's reassure on Monday, 23rd Sept. I've tried in vain to get this debit order reversed and it's been more than a ...
I received an email stating that I will get a response in the next 24 to 72 hours. Unless 72 hours is now equivalent to over 10 day later I expect that this is pathetic service. due to this negligence I have now paid extra on my gym membership for the month whereas if as the email stated the ...
Since this has been my first policy that I have taken out, I have been very confused about many aspects. Whenever I had a problem I called the Gonubie centre and always got a friendly and helpful response from Kirsten. Not only did Kirsten answer all of my questions fully, she went the extra mile ...
AFTER RECEIVING PATHETIC SERVICE FROM DISCOVERY, I DECIDED TO CANCEL MY VITALITY, LAST MONTH. NOT TO MY SURPRISE I WAS DEBITED FOR VITALITY AGAIN. WHEN I CALLED THIS MORNING, THE GUY SAID HE HAS TO INVESTIGATE WHAT HAPPENED, I REQUESTED FOR A MANAGER TO CALL ME BACK WITHIN 20 MINS, ITS OVER AN HOUR ...
Below is an extract from a mail I sent to Discovery Life on the 23rd Sept - no response as yet. To be honest, simply trying to increase my life cover on an existing policy has exposed me to some of the poorest client facing service and processes I have yet encountered - and that says a lot. "I ...