Below is an extract from a mail I sent to Discovery Life on the 23rd Sept - no response as yet. To be honest, simply trying to increase my life cover on an existing policy has exposed me to some of the poorest client facing service and processes I have yet encountered - and that says a lot.
"I still do not know where I stand with regards to my request for my life cover to be increased on my policy. You have sent a nurse - over 4 weeks back - to come to my home, take blood samples, complete questionnaires etc and still I wait, having received no feedback apart from the three mails dating back to 30th Aug all stating the same thing i.e.
"We are pleased to confirm that we have received the documents we requested from you. We will provide you with feedback as soon as your request is processed."
I have attached two of the above-mentioned mails (dated 30th Aug & 12th Sept), with the third dated 17th Sept below.
I have phoned in numerous times to try and gain some clarity - still nothing. I am an existing client - surely you need to have better processes in place than this - I am having to constantly drive the process myself.
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