We signed the quotation on 22.11.2012 and the package was suppose to be picked up on 23.11.2012 in China. The package is suppose to take 3 - 4 working days for us to receive it in Namibia. Before signing the quotation we received quotations from different courier companies for less than DHL, but we ...
It seems like local customers of DHL are trying to contact an international number, but when they try to dial from South Africa, the call seem to come through to my personal line, this is a error probably because the numbers/digits are common. Please could something be done about this urgentely as ...
Hello, I am extremely disappointed in services which are provided by DHL Cape Town Warehouse. They are holding my parcel, worth R10.000, because they need an SOUTH AFRICAN ID no. for custom purposes. I am a Polish citizen, so I can NOT provide them with such a number. A DHL employee Felicia Franz ...
I have submitted a parcel containing very important documents need for a visa application which a flight ticket that cost more than R10 000; which is the reason why I opted for their so-called express service. However, what was supposed expedient took a a week to be scheduled for departed whereas ...
My package arrived on 31st, I contacted DHL 3 times so that they could send the customs details. Only on the 3rd attempt did I receive the information. I paid customs & I was told my package would be released in 8-12 hours. My package was not released in time, no one at the call center new what ...
I sent a shipment with the Pinelands branch of DHL (which I've done numerous times before) and stressed (as I always do) that the package MUST be delivered express and arrive at it's destination by 9am the following morning. The ladies confirmed that it will be. Three days later I got an email ...