Since April, like clock work our hosting account gets suspended every month although it gets deducted as a debit order. We have phone numerious times and held on for up to 15 minutes at a time. We have mailed bank statements, yet this month again the hosting is suspended. That brings the work to a ...
I called in got call center agent. I explain to agent that they need to get Telkom out to investigate line as I work in IT and have already diagnosed the problem myself. Agent tells me my line is not meant to have good latency (FYI 2meg line uncapped and have not used 1 gig of data for the month ...
I was incorrectly billed in May, queried it and after a WEEK did not even have a reply yet. Eventually through another issue, Paul Monare took ownership and resolved it. Why did I even have to escalate a simple billing query and why did the billing department not even respond? So again I was ...
I've been with Cybersmart for a month now, what a horrible experience. I am on a 4meg home uncapped . w When I started with them my torrent downloads in the evenings were running at 400kb/s could download up to 29 gigs in one night. however that lasted for a few days then download speeds dropped to ...
To originally cancel my service, i had to resort to hellopeter and here we are again. Cybersmart continue to deduct money (illegally) from my account. On 3 June, they attempted a deduction which cost me 15.00 in bank fees. On the 18 June they attempted a deduction which again cost 15.00 in bank ...
Good evening I would like to inform every single person on the planet about the absolute worst company to provide internet services, Cybersmart. When I started out with them way back when they were actually pretty decent. now you are lucky if you get an email response within a week. Thats right. A ...