I had requested to move my line rental back to Telkom and asked them how long it would take Cybersmart intially responded by informing me that I would require a month's notice and asking my reason to change back to Telkom. After my reply, explaining my reason for changing back to Telkom, I asked ...
I was shopping around for a new ISP and came across a good package and was ready to move since Cybersmart did not have the same value for money. I queired their price guarantee promise and initially expected some fine print or "its not exactly the same and you are not comparing apples with ...
I wanted to switch to Cybersmart as their prices looked good as well as their technical offerings. First of all they moved my line but failed to indicate the correct line speed as what the exchange had to offer. Not a big deal if you are using data bundles but it would matter when using uncapped ...
This is my reply that i received from Cybersmart to a complaint that they are deducting money via debit order but i am no longer a client. And as expected there has been no refund and no record as per their call centre of the promise made below. I wonder what the excuse is now. Time to take to the ...
Our e-mails for our business are hosted with Cybersmart. For the last 5 weeks we have phoned the call centre stating that one of our core suppliers e-mails are not coming through to our e-mail accounts. We have also had the suppliers IT department send the message that is being returned from the ...
Its Day 7 and my internet latency is even worse. avarage 2100 ms. I have already sent in my cancellation letter to Cybersmart but have to deal with their service for 30 days. A person called me today asking if the network is ok today and it actually was working wonderfully. 2 hours later this ...