I've been struggling from 22 May to get a claim I put in to be paid out. I have called close to 18 times and have been on hold for more than 10 minutes at a time and have heard so many different excuses of why my claim will not be paid out. The one I have heard the most is that my plan does not ...
I AM NOT SURE IF I SHOULD COMPLAIN ABOUT ACCOUNTS OR THE CALL CENTER. I HAVE BEEN TRYING FOR WEEKS TO GET AN ANSWER ON WHEN OUTSTANDING ACCOUNTS WILL BE PAID TO ME AND LANCET (AS LANCET HAS BEEN HOUNDING ME FOR PAYMENT) THESE OUTSTANDING PAYMENTS WERE SUPPOSE TO BE MADE BY BONITA'S, BUT BECAUSE ...
I cancelled my medical aid at the end of April due to financial constraints, the person who was assisting me said i can reinstate my cover within 90 days of cancellation i.e. 3 months. Today i'm calling to reinstate as it is only just under 60 days and they're telling me to pay the arrears for May ...
How is it that it never seems to amaze one: "we will call you back before end of business day" and then you still have to call back just to find out nothing has happened. my first call was on the 4th of June and I've send through the proof of payment as requested... the answer was five ...
I would like to thank Patrick { Phathuxolo Buhlungu for his excellent service rendered as to re-instate my membership at Bonitas medical aid as i have been struggle for 2 weeks now and he was the only one to call me back with up dates and with email to inform me, until the end. thanks for your hard ...
I need Bonitas to tell me exactly what they want from me. Early this year, they requested proof that my granddaughter is still studying so that she can continue with membership. Proof of registration from the University of Johannesburg was sent to Bonitas in March, few weeks after that I received ...