After my first complaint, I got a email stating that I will be contacted by a resprasentative of Bonitas Shortly. I was contacted last week Friday late in the afternoon. She told me that she will contact me on Tuesday again. Guess what it's Wednesday today, still haven't heard anything from anyone. ...
When you call the Bonitas call centre almost all the Consultant will tell you this "we are off-line call again in 30 minutes" but this one guy Fortune doesn't allow systems to stop him from providing us with good services. He will tell you about the system but ask you to provide details ...
Since being taken over from Prosano i have had endless problems with Bonnitas Chronic department its like they cannot read a script and they dont send the amount of insulin my son needs niether do they respond to queries >>WHAT must i do to get a REsponse... Bonnitas is a Medical Aid!! ...
310513QZ4W4M - Hellopeter Complaint -Agapiparis - 47700027872 [MI247923268] Dear Ms Lammetjie Mtetwa, thank you so much for all that you have done for me! You are excellent when dealing with clients, you set my mind at rest. I'm attaching a copy of the invoice and the deposit slip to this message. ...
In April 2013, I opened a current account and therefore had to switch all my debit orders from my savings account to the new current account. I emailed Bonitas the confirmation of banking details which they received but did not action. The debit order went off the wrong account the following month ...
He clarified the issue of hospital claims vs medical aid paying protocols ...