I would like to commend Nontle Mahumapelo who has just made may day by a good service she rendered. She was so friendly, informative and going an extra mile to assist me. Thank you for such a service. ...
I have to take my child for a specialist visit tomorrow and just found out that my benefits have been exhausted! Big shock to me then I call them to check howcome and check all my claims and find that specialist visits are deducted from day-to-day benefits. This is totally unreasonable - 1 ...
I signed up for a medical aid with Bonitas for 1 June 2013 for them only to debit my money in May way before the agreement. I had to call and rectify this issue as they obviously did not pick it up or incorrectly captured information. They promised to refund the money in a few days and it is still ...
I was an existing Prosano member until 31 December 2012. This is when Prosano was absorbed by Bonitas. Since then its been a constant struggle for me and my parents. Debit order deductions happen more then once and when you try to stop the payment your account gets suspended. I've also been charged ...
Claim Sumbitted to be paid to memeber 2013/04/13. Follow up done to Bonnitas on the 5May2013. Only to be told they need an account for the refunds to be paid. the one that the debit order goes through is not sufficient. proof of banking details and id was requested. this detail was forwarded on the ...
I recently moved my wife and child from an existing medical aid to Bonitas. I have to tell you they are making a very bad first impression. I was unable to get my current medical aid to let them go early enough so had to change the start date of Bonitas which was done successfully. They gave it to ...