Amongst all the call centre staff of different companies, Bonitas call centre is tops, i mean it, they are competent, professional, understand the product, give feedback on time and they are always willing to help all the time. they are well trained and they must keep up the good work, they way ...
I find unacceptable that your staff is refusing to assist my mom in Afrikaans despite her various attempts to find an Afrikaans staff member. She has phoned and requested that she want to be assisted in Afrikaans and after a week nobody bothered. When she speaks to a call centre staff member and ...
Just to update that my issue raised on non-billing was resolved. a senior bonitas personel contacted me and resolved the issue. im grateful that this was done and i have retained my membership with bonitas. just a note for bonitas, please ensure that your call centre agents do not give information ...
After my wife has been to our GP, she was referred to a specialist. I was then informed that the consultation fee of R1080 at the specialist needs to be paid upfront even though I have medical aid. a Bonitas consultant told me that I need'nt worry as nor me nor my wife have been to see a specialist ...
Abuyiselwe always helps me when needed, and really goes the extra mile. Thank you! Carmen Classique Consultants ...
Bafedile Hlahatsi really went the extra mile, to resolve my claim, she found an error on the claim from the Doctors report, that caused the claim to be rejected in Dec'2012 - this is pass the stale claims date. the error was with Healthbridge. the claim never reached bonitas. thanks Bafedile --- ...