My bankmed medical aid plan makes provision for one free pap smear per year however when it comes to claiming back the costs of the pap smear, bankmed is not prepared to pay for it citing reasons such as incorrect codes. According to my doctor the codes are correct and no other patients have the ...
This is the 2nd instance where I have not received the service I expect as a paying customer. The first instance was when I sent an email to the Enquiries mailbox to escalate my dissatisfaction with a chronic medication application that was declined. I sent the email on 20/12/2012 and only received ...
In January I went to the Chiropracter 8, 9, 14 - I paid via my M/Card as they do not submit to medical aids - I submitted all three invoices to Bankmed to be advised I didn't submit proof of payment. I had mislaid my receipts and the Chiro very kindly sent me invoices, attached their copy of my ...
I was at my Dr 22 Jan and just found out that they have short payed the claim the dr submitted to them. This has never happened and it is the beginning of a new year and I have not changed my medical plan at all. I would like to know why? I am upset about this and I want an explanation from Bankmed. ...
I have now sent 4 e-mails to [Email Removed] and have not received 1 response. I have just noticed online that my application for chronic has been rejected, Would just like to inform you that I have been with bankmed for over 18 years. On my previous bankmed number 3466728 I had chronic ...
Had a claim with Bankmed last year June and to date have not been paid. I have a letter confirming the payment which I received in December last year and still have not been paid. No One can give me any answers and no one is willing to assist. First they give me the wrong information as their ...