I emailed a claim to Bankmed on 25 February 2013 and received absolutely no correspondence from anybody since then. I decided to call Bankmed today to enquire about turnaround time for a claim etc. I was informed by a very incompetent and useless call centre agent that only one part of my claim had ...
3 weeks ago I submitted an orthodontist quote for my daughter's dental braces to bankmed, on the first of several follow up calls I've made to Bankmed, they told me the quote was approved and they'll send me the confirmation in writing at the end of the day, It's been 2 weeks now and I still dont ...
Bankmed promises that they will respond within 3 days on queries. Actual response time 3 weeks - on pre-auth matters where some urgency is required. I was advised incorrectly that the Core Saver option was the best option for me. I asked to be reverted back to my previous choice. Bankmed indicated ...
The service provided by the Bank Med Contact Center should be regarded as one of the worse, as every agent that I dealt with lack integrity, competency and basic Telephone manners. One agent also said that they don't have a complaints department or a teamleader to assist, I have been trying for ...
Good day To say my patience is wearing thin would be an understatement. That ship has come and gone and if it wasn't for the fact that I am forced to keep this Medical Aid because of my place of employment. My next phone call would be to cancel my membership first thing tomorrow morning. Why the ...
I sent through a dental quote for approval on the 14 th of Feb. Their turnaround is 5 working days. Since then I had to phone them 6 times to find out progress. Recently, as in today, twice I held on in excess of ten minutes. When you point out to the staff that you held on, they call you a... ...