I submitted a request via their Internet portal to enquire why my monthly travel reports and SARS Log book is not working - since this is the reason why I took the contract in the first place. After sending numerous requests regarding this i've still received not response. I understand that they've ...
We cancelled a vehicle in January 2013 via fax. Vehicle was not removed for several months. Upon querying we were informed via e-mail that the accounts department did not receive it and refused to pass credit. I sent the fax transmission proof showing that the fax did go through successfully and ...
I switched car insurance. Altech Nestar was supposed to deduct directly from my personal account. I call them to deduct the premium of which they didnt, customer care line is always busy the average standard time I have been waiting to get through is about 15 min on the phone, I eventually gave up. ...
Hi I received an sms stating that I am in arrears on my account. As far as I am concerned I am up to date on all payments. I have been trying since Friday morning to call your contact centre but its just an endless wait. The number quoted on the sms does not go through at all. Even your emergency ...
In the past 12 months, Altect Netstar has received 424 complaints which represents 91% of all call logged on Hello Peter, something is wrong eith this business... I am paying for a unit that does not work and now that i am leaving, you are still charging me for the same outdated broken unit... ...
I bought a new car. My previous one had a Netstar tracker in it. I phoned and cancelled my previous car's account, and asked for quotes for a new one and to transfer the unit from the old one to the new car. None of that happened. Back ...