I have emailed Busisiwe the part of the contract regarding cancellation on 27 Feb 2013. She has unfortunately ignored my email. She prev. told me I could not send in a cancellation notice longer that 1 month. Here is what seems to apply in their contract: 8.1 Termination 8.2 You are entitled to ...
Our account were cancelled on the 1st of Nov 2012 but our debit order still goes off monthly. We made numerous phone calls to the account department but without any luck. The phones are never answered. We asked the control room to check the number but they couldn't get an answer too! I recently ...
After cancelling my service and also cancelling the debit order last year September I still get my monies taken oof my bamking account. How can this happen? That is. I have spoken to variuos sales persons but to no avail. The monies must be retorned to me soonest as I will have to take alternative ...
I was double deducted this month, after I spoke to Annette (28 Nov phoned from ADT Cpt Head office, because no one answer any phone in accounts department or you get transferred from the one person to the next), saying that an instalment is going to be reversed on my invoice and no need to worry. ...
It seems that the disconnect between an alarm trigger and the source of the notifacation is lost in translation... Including the actual location of the incident... A paying customer should not be worrying about that. Thank goodness for community blockwatch... Get it right. You havent before, maybe ...
I would just like to send my formal letter of complaint and absolute disgust in the appalling customer service that has been provided to me by ADT. Yesterday night there was a break-in at our house we lost an items worth R16 000 while the alarm was active, how did that happen? i have been told this ...