I was double deducted this month, after I spoke to Annette (28 Nov phoned from ADT Cpt Head office, because no one answer any phone in accounts department or you get transferred from the one person to the next), saying that an instalment is going to be reversed on my invoice and no need to worry. Colette (Annette's manager) confirmed my account is zero, although she sends me another customer's statement. My surname is van, not van de . Wonder what your customers will say if they know you are sending their statements to other customers. I am based in Cape Town if that will help.
How on earth is it that from day one there have been problems with my accounts!! The alarm installation was completed on the 25th of May. Installations was billed to incorrect entity and monthly service to another when it was asked to be like that from the beginning. How competent are you people.