I just want to express my disgust on the way ADT drives its business. I have e-mailed a cancellation order on January 6 to 3 different addresses within ADT (all existing). I got NO REPLY. Then 1 week later, on January 13, I finally got an e-mail from a certain Tanya Brand (ADT), confirming the ...
We moved into the industrial area in Epping and got ADT to come around and give a quote on armed response. A consultant came out gave us a quotation which we agreed upon, did the paper work and they were supposed to send out a technician to install. This all happened in October 2013. We made ...
On Monday my Alarm keypad/board was damaged by lightning and can't be activated. I made a call to the call centre to have a technician out, only to be told that the first available appointment is for Monday the 27th of January. This is totally unacceptable, as I had a break in on the 14th of ...
I have come to the conclusion that having ADT security is a total waste of money as they simply pop a note into my postbox after an alarm activation mentioning that they cannot get into my property since I have palisade fencing. However, they *do* have the code for the gate! So it got me thinking: ...
I phoned ADT Call Centre on Wednesday 15 January as I would like to terminate my monthly contract. I was told that it could not be done over the phone and that I need to send an email to [Email Removed] I have done this on 3 occasions. Everytime I get back an automated response that my email will ...
Requested ADT to provide quote for work - came to me on 17 Dec 2013. Installers were apparently fully booked until 10 Jan 2014. So we waited. On 10 Jan 2014, installer arrives and says work has to be done on Friday and Monday. We tell him, no, nobody is at home anymore from Monday as our leave is ...