I Bought a new alarm system through ADT on 20 Feb 2012. They installed it and we ticked "Maintenance" box. Obviously we believed the monthly fee includes our maintenance. Around late Early Feb 2013 the door contact malfunctioned. I called for service. Imagine my surprise when I was ...
I recently posted a complaint about ADT Security not responding to my request to cancel my contract and to receive a refund from lack of services rendered. Since then, I received a single phone call from ADT, about three weeks ago, where I was told that the matter would be investigated. During this ...
An ADT technician came to collect an alarm radio that had been removed. During his visit he requested to be shown where the alarm system was by the domestic worker and proceeded to short out the entire alarm system destroying all the electronics. He never reported this and collected the old radio, ...
ADT were called out to do an alarm repair on 28/8/12. The repair was done and I was billed. I have a contract for life which means callouts etc are no charge. This was confirmed and the technician cancelled the charge on the jobcard. I subsequently received an account. I have tried calling the call ...
I sent through a cancellation request in Oct through Mark Schoeman. To date my service at my Houghton Property has still not been cancelled and I am still being debited on a monthly basis. Please ensure that it is cancelled immediately and that my debits are refunded for the past three months. ...
We received a call from ADT indicating that our house alarm (Melville) had been triggered and requested that ADT respond. As this is the second consecutive Saturday morning this happened, we returned home to assess. When we arrived, there was no note from ADT that they had responded. An ADT ...