Good day - below is a chain of unanswered emails (countless phone calls to the call centre excluded) which portrays the arrogance of ADT in my experience. Your attitude and I am not willing to be your customer anymore. ADT South Africa 12/12/13 to me Thank you for your enquiry, we will be in touch ...
ADT Security South Africa, your lack of customer service could have cost my life this evening. I have had a representative of your company at my home every day over the last two weeks to upgrade my security and alarm system and to generally ensure a safer lifestyle for myself.. I have just spent ...
I contracted ADT on 26 June 2013 to secure my rental house at night, after a burgerly the previous evening. The officer who assisted me with the contract, accompanied me the house the afternoon of 26 June to verify the damages and assured me to be in "'safe hands". The morning of 27 June ...
ADT hasn't re-located wireless receiver to front door as it loses signal often and creates a problem with arming system. Armed response cannot identify the back of my unit when there is a HUGE ADT sign at the back of my unit, more often than not armed response will ONLY DO FRONTAL CHECK and then ...
My alarm system has been faulty since October 2013. I called ADT to request a service agent inspect and repair. - Service agent visited premises on 11 Oct 2013 (working hours), didn't repair problem - numerous calls to ADT to get agent back, mostly ignored - eventually booked agent to come back for ...
ADT WC is by far the worst service provider I have ever dealt with. They do not care about service delivery or their consumer. I have phoned over 35 times in under two weeks spoken to numerous call centre agents and supervisors and my alarm system is still not working. They continuously run late ...