I rent a property in Hout Bay which had ADT when I moved in. A few months back I took over the security contract for the house, and I looked at a few other security companies. I was on the verge of signing with another firm, but ADT undertook to install an extra passive and remote access ...
I have been an ADT client for 3 years. I ended contact in July 2013 and have sent the company 4 requests to acknowledge the cancellation. My requests were sent from 12/4/2013 and again 3 times in June 2013. My account is paid in advance and I owe ADT only the June payment for July's service. The ...
I stay logged a problem on 05 September 2013 with the call centre that the eye in the small bedroom in my house doesn't sense. I recieved a call from a guy on stand by the very same evening who promised to get me a technician to come out by Friday morning to see what the problem is. Until this day, ...
Dear Eve, We spoke two weeks ago and you gave me assurances my issues would be resolved, however it is with great concern and disappointment that I write this email. ADT were contracted and paid for an installation service in late June 2013. The requirement was straightforward: Reactivate the alarm ...
I had endless problems with my account with ADT. After sending reconcilliations to Linda in September 2012, I never received an answer from her. I received another treatening letter from ADT and after complaining about the lack of service on Hellopeter, I was contacted by Tyrone Mshokane and we ...
Since June 2013 our alarm does not work. No signals received by ADT's technical department. No arms response when alarm sound at awkward times of night. No record of such alarms going off. Call centre agents refuse to transfer complainant to managers. Charge fee for services not working. Pass buck ...