Good day. My name is Lynnette chetty. I have 2 contracts with 8ta that were supposed to have come to an endon the 21 of august and my last bill was supposed to be paid on the 30 of september. I went into the branch in Gateway shopping centre and placed a notice to cancel the contracts in june and ...
I made a payment for my cell phone after receiving my monthly bill.10 Days later I was illegally debited TWICE. for an amount that was paid 10 days ago. I logged a refund claim with a consultant Connie Banda and was given the reference number : 688 2364 on 25/10/2013 In my email to her I stated ...
I bought my phone on the 5/10/13 and on the 21st I took it in because it had faults. I was told that it will take 7 working days and it is now more than 7 days and I have not received my phone. on Friday I called 8ta call centre because I have received an sms saying that my phone was in spares and ...
On the 24th of October I cancelled my Telkom Mobile Business contract at a Telkom branch (expiry date 4 Oct 20013). I explicitly stated that I want my cell phone number continued as prepaid. On 31 Oct I confirmed with their call centre (ref 6881866); I was assured that the number will continue as ...
I have been trying to get 8ta/ Telkom mobile to acknowledge receipt of my request to cancel my contract since the 23rd of September. They refuse to reply and acknowledge that they have received said information and that the cancellation has been processed. My case number: 6876266. Furthermore I ...
I asked my sister to purchase the 25 25 GB data promotion from 8ta. My sister went to Paarl Mall Telkom to buy the promotion, and the Telkom assistant assisted her in getting the bundle on her phone. Now we are informed that the assistant choose the 10 gig option and 8ta is not liable. We had this ...