I sent an email to [Email Removed] for a cancellation of the contract, no one called me to confirm that the cancellation has been done. Today when I called the call centre to find out if they have cancelled my account, the call centre agent told me that its still active. Come month end they will ...
I got my new Samsung Tablet in May 2013 and I started experiencing problems with the device in September 2013 it could not read my sim card. I booked the deviced in (I cant recall the date) for repairs and received it back on 17/10/2013 (approx. 21 workings days later). When I checked the device I ...
I applied for a Mobile contract online on 28th Oct. On 29th Oct the contract payment amount was debited from my account by Telkom Mobile. This is an indication that my contract was approved. I have not received feedback from Telkom Mobile regarding the delivery of my device or the status of the ...
I have 3 mobile 10gig Internet contracts with Telkom Mobile with a monthly bill of R699. In September Telkom debited R1655 off my account. When inquiring about this amount I was told that one of my contracts went out of bundle. However this would require the user to choose such an option after ...
To say I am a difficult customer would be an understatement. I have been engaging with Antoinette for the last few months about numerous issues I have had regarding my data contract. She constantly communicate with me on every channel possible and thereby she not only managed my expectations but ...
I signed up for a contract with 8ta for a Samsung Tablet 3 which was WIDELY ADVERTISED at R299.00 per month. I have just received my first bill, which states that I will be paying R517.00 per month for the next 24 months! What the heck is going o? Telkom is doing falseadvertising and I will be ...