On Saturday i upgraded my contract and had a sim swap done for my new handset and the new "LTE" service. The in-store consultant explained to me that the service would take 2-24hrs to be fully active. Sunday morning I was able to send and receive calls, but unable to use bbm or the ...
I've been trying to contact MTN Insurance since Friday; as I broke my phone and urgently need to lodge an insurance claim, however, the MTN insurance number either has network issues or nobody answers. All I require is a functional contact number or email address or fax number, where I can lodge my ...
For the last few months my handset showed I haven't used more than my 250MB during the cycle from the 21st to the 20th of each month but MTN charges me extra each month. I accept the phone usage might be incorrect due to the handset but surely MTN tests these new phones before releasing them on ...
In May 2013 my 24 moth cellphone contract ended but they are billing me, no one asked if i want to continue with the contract, upgrade or cancel it. when i call the call centre the agent tells me she doesn't do cancellations i must try tomorrow. "there is nothing to cancel my contract ended ...
I upgraded my wife's cell contract on 01/12/2011 from an anytime 100 to anytime 200 package. Thereafter we were being charged for the anytime 200 package but only receiving R100 airtime. I only picked this up in earlier this year - 2013 and called the call centre who confirmed that the package was ...
This is the 5th complaint that I have lodged on Hellopeter. I have been having this problem since last year. I also tried to get support from coverage and via Twitter. Enough is enough. Please send me the contact details to cancel my contract. No one is responding and I am now fed up. You are ...