My contract with MTN ended in March 2013, hence the phone is now paid off and I am on a month to month billing. During April, I was still being charged for the handset, so I called 808 and the consultant promised to sort it out and a credit will be done. Come May, I find that it still wasn't sorted ...
I had a query with regard to my Vitality points. The customer services agent was not listening to what I had to say. Naledi was insisting I was wrong, she did not understand my query and I requested to speak to the manager. She made a note for the manager to call me. I am awaiting the manager's ...
I am in the process of moving banks and FNB made the mistake of moving my debit orders too soon! I have instructed them and warned them that this will be an issue and I was ensured it wouldn't be! Due to my FIRST FOR WOMEN policy debit order that didn't go through, they cancelled my policy (without ...
I went into the MTN store in Hillcrest a week ago, with a request for early termination on my contracts (along with required paperwork) as I'm leaving the country soon. I contacted MTN via email prior to this too. Email correspondance through MTN online has been a long and tedious excercise, along ...
Renaldo was very patient, very helpful and understanding. It was a pleasure having to deal with someone like him. Thank you Renaldo for your professional assistance. ...
I'm disappointed by the method that used to handle queries, of lost SimCard. i loyal client to MTN for about 15 years of using the subscriber. your clients service lack of fully information about the clients needs, and have be take ups and down with out refereeing to my profile. ive being send to ...