On 01/06/2013 I sent an enquiry to MTN which was assigned a reference (Cancellation Dept. 100740883& Webmaster 6648827) that my query was escalated to the cancelation department. I waited for the response and waited and waited... On 03/07/2013 I sent a follow up which was responded to again ...
I changed my bank account details telephonically after a debate with the consultant about when the bank detail change will take effect. I made sure that I called way before the 15th June to chnage my bank account details so that it could take effect for the end of June and I was assured by the ...
I added a complaint about vodacom on the 24/25th of June and recieved an sms from them saying they wil be in contact with me about the problems I have been having with vodacom. Today is the 4th of July already and I have recieved absolutly no feedback and no one has contacted me!!! Its not my ...
Good day I took out the CellC 20 Giga data package which is 5GB peak 15 GB off peak for R189 month. I was ensured that I would not be charged more than R189 per month. On 29 June 2013, R1 541.35 was debited to my account with reference CELL C SP 32414874 11955533. This caused my account to be ...
I'VE SENT CUSTOME SERVICES ASKING THEM TO SEND ME MY ITEMISED BILLING VIA EMAIL AND I WAS TOLD BY THE GUY THAT THEY ARE GONNA CHARGE EXTRA FOR THE REQUEST WHICH I DIDNT MIND AND I SENT AN EMAIL AND PROVIDED MY MTN PIN, ALL THE SECURITY QUESTION BUT I STILL HAVENT RECEIVED MY ITEMISED BILLING, I ...
I have a contract that load 100 rands and 25 sms every month and yesterday it only loaded the sms and not the airtym and I have been battling to get through to their customer service line fot her past two days since yesterday. I feel frustrated as I am now battling to find out what happened to my ...