At the end of September I accepted a cell phone contract from Cell C telephonically. I accepted the contract on condition that I retain my existing Cell C prepaid number. This was agreed to by the consultant and the conversation was recorded. The phone together with the new sim card was delivered ...
I was stuck on a freeway with my vehicle on a Sunday afternoon, after having been unable to fix it I started thinking of whom to call for assistance. After several calls for assistance my son mentioned that as I am insured with OUTsurance I should call them for a tow in service. I did so and the ...
On Tuesday morning I woke up to my phone having no signal reason being 8ta have decide to cancel my number what a frustrating experience have to inconvenience other people to get this shorted out. When I finally get into contact with someone a complained was lock of which I had to wait 24 hours to ...
I contacted MTN early this morning to notify them that my credit card number had changed and hence change the details of my debit order. This was done, but I was then told that the debit order will still go off my credit card (which has now changed). When informing the call service agent of this he ...
Vodacom requested me to call and confirm if I indeed wanted to do a sim swap. I told the consultant that I did not want to do a sim swap. The consultant assured me that no sim swap will be performed on my number. When I asked her what was happening, she told me that there are who do sim swaps for ...
Call Centre agents dont know what they doing, you call 3 times for the same issue, you get 3 different solutions that all dont work. They keep transferring to different branches where there is no answer at all and call drops, they give branch numbers but phones just ring with no answer. I have ...