Vodacom has decided to go the route of MTN, TELKOM and even DSTV and this is unacceptable for a company that was appreciated for their service. I am very off, at the time one has had to hold to get through to the agent. For years Vodacom has set a standard that in a very short period of time, a ...
I have been trying to get through to mtn contact centre and at one stage i was holding on for 2 and a half hours. I decided to contact mtn directly on 011 9123000 on the switch board and spoke to Naomi. Instead of listening to the fact that I am not getting any response from the call centre she ...
I logged a call to determine the unusually High Data usage of R5500.00 on my sons cell. No Feedback - I had to keep calling and get transferred from Data Support to Customer Care departments etc. I need a Detailed Itemized Bill of the data usage between 10-Dec-2013 and 30-Dec-2013, so that I can ...
Transaction requested last week friday no results. Nothing. I want a call today still! ...
I applied for the Telkom Simple package and was prepared to take a 24 month contract. The operator told me I can't have it as I am already an ADSL customer. This was never evident on their advertising, only buried deep in their conditions on the website. Telkom is being greedy by not offering deals ...
I upgraded from a blackberry to a Samsung in the first quarter of 2013. Today I look at the statements and see that I have been billed for the BIS service since the upgrade. Surely this should have been cancelled on my contract as I am not using a blackberry anymore. According to the call centre ...