I called Vodacom to confirm my banking details, details were changed but did not activate debit date. Advised Charles that I wont be able to do manual payment as Im at work and its not my fault that debit date is not active, asked to speak to a manager, he refused and said there is nothing he can ...
After proper explanation of how cancellation works we feel satisfied. I how ever feel that standard bank call centre agents needs some training. To explain better to customer how things work. As we dont work for standard bank and aren't aware of how things work. Take time and keep your customer ...
I called your callcentre this morning and spoke to Sheena Ramlakhan, I explained to her that I need to have a handset unblacklisted but I cannot fax through the required documents as I only have access to a scanner and can therefore email. She refused to give me her email address or the supervisors ...
I recently bought a SIM-Sonke starter pack and had both sim's RICA'd in store successfully. More than 24 hours have passed and I still have "No Service" on my iPhone 5. I am quite technologically inclined and have done all the troubleshooting -- rebooted the phone, manually selected the ...
Good day, I made an application to upgrade my current contract with Neotel on the 20th of December after an unsuccessful attempt to upgrade the week before with the Menlyn branch. Gift at Neotel sales department confirmed my application was approved and to expect delivery of the handset on the 24th ...
For the last 3 years I am not able to get a acceptable SARS log book from the matrix system. Every year I end up having to submit my hand written report. I have made various calls to resolve the issue. Currently I am still awaiting feedback of the FY 13 log book that is not right, I have spoken to ...