Complaint 1 - I renewed two contracts in Dec 2011 & took two iPhones. I am still being charged for BIS each month (R51, 75 per month per phone) & have asked for a refund on numerous occasions. I am yet to get a response. I calculate that MTN owes me R1449. Complaint 2 - I have sent in a ...
Hello, Thank you for taking the time to respond. May I kindly request to be advised whether the call was listened to? If the answer is Yes, may I kindly have feedback as to how the company MFC feels about their employees communicating to clients in that tone and manner. Should it be understood and ...
I applied for a home loan via the sunnghill branch and was referred to a consultant Rhode Steinman i provided the documents on the 24th of Jan 2013, after i had made several internet call backs for someone to call me to no avail. i have since been phoning every 2ndd day to check the progress and i ...
My husband had an emergency operation on Saturday for a broken nose and cheekbone, when I phoned today for authorisation under their "30 day post hospitalisation benefit" for the visit to the doctor to have the cast and plugs removed, I was told this is not covered from, but should he ...
This is the third time this has happened i buy the mtn bolt or uncapped data for 24 hours, the advertised download speed is 128kb/s and i cant even get 20kb/s. Then i try to call the call centre and i hold for more than 10 mins. First time i am told i am being transfered to the data department and ...
2 weeks ago I found that my email didn't work. Strange, as my phone line & ADSL were still working. I called in & after holding for more than 40 min was told that it was an error & they would rectify it. A few days later it was still not working & the process was repeated. The next ...