On the 26th of February, I called Group on to advise that Le Suz was liquidating and could not honour my voucher. I was advised that I would get a call back from the refunds department by Shameez, nothing happened & I figured it takes a few days for the refund. on the 1st of March I spoke to ...
I have a Totalguard appliance insurance policy. My microwave oven timer was faulty. The technicians came out end of Jan to look at the microwave. I called at the end of Feb and an agent told me that they received the quote and would approve the purchase of the parts on that day. I called back 2 ...
On Thursday 14 March i contacted 082 111 and reported that i could not load airtime. I did not take down the ladies name. She advised me the reason for this was a block on the line as there was R91 outstanding. I paid the money over via EFT. On Friday i contacted them again as the problem was not ...
On the 14th of February my daughter bought an internet bundle and was not sure how to load it. She phoned the call centre and asked for assistance. The lady helped her but unfortunately between the two of them they chose the wrong option. I called and tried to get the problem resolved i spoke to a ...
My dad is a voyager member and asked me to book a flight for my stepmom to go to Perth at the end of June this year. I provisionally booked a flight on thurs for the dates that I had wanted and was given an estimate of about 165 000 miles. Then when I call in a couple days later the story changes! ...
I logged a query with Vodacom on the 20th February regarding a R7, 899 data bill that was incucred while I was travelling on business (roaming) between the 12th and 17th February. After numerous phone calls and emails with Cassandra, my matter remains unresolved. I am told the query number is ...