I have been calling ABSA since morning to confirm a deposit into my account from another bank, which arrived on Friday last week. Does anybody even WORK at their call centre? What justifies waiting for 10 minutes, using up precious airtime, without a response? Should we be convinced that the Easter ...
On 28 March, I funded my box office account via the box office internet site with R100.00. The credit card transaction was accepted and processed and R100 showed as my account balance. On 29 March we tried to rent a movie and were told that the account balance was zero. My credit card statement ...
How do you want to retain customers with a poor service level like this. call the call centre wait for 15 min to speak to someone and then you get cut off. call again wait 20 min to explain your problem (customer cervices ) "wait sir you are a VIP client " get transferred to the next ...
On january i returned a chelsea purse and last month i returned mattifying lotion so lastweek i told my leader to look at this matter, i called her today so she gave me the AJ and invoice numbers for both returns. I called credit control and I spoke to Sanele whom gave me attitude I then hangup and ...
I lost my cell phone and I called MTN to try and get my number back. They asked me the security questions with turned out to be all wrong according to them. They asked me when last I loaded airtime, what phone I was using, When I lost it and the last 3 numbers dialled or frequantly dialled numbers. ...
The call centre is so pathetic, I have been holding almost all morning to get through to an agent in order to load a voucher to my account. I am getting fed up and need someone to call me back... Quick to disconnect accounts but are never available for your customers. The call centre agents are ...