I have been billed R1800 for a single event of data usage. I have been trying for nearly two months now to get MTN to tell me for what data usage this is. They keep on sending me times and URL's but they don't tell me how much data was actually used. According to the URL it was for a movie that I ...
I cancelled 2 of my lines last year (August) and paid cash for the cancellations. This morning Vodacom decided to help themselves to over R3000 from my bank account citing that there was an outstanding amount on the cancellation. I have all the statements and proof of payments for the cancellations ...
I switched to FNB about a year ago and also took up the tablet offer. The debit subsequently went through for payment of the device; which I did not mind; BUT FNB OVERCHARGED ME. At the time of signing with FNB; the price was R219.00; I was being overcharged. I then phoned through to query this and ...
I've been quietly complaining to myself over the last few months but now I'm boiling. When I got my tablet from you guys I EXPLICITLY asked what would happen after I finished the included 2GB of data seeing I DID NOT WANT any nasty surprises with my bill. Needless to say my R300 call limit was ...
In Jan 2013 I received a bill that was twice the amount I normally get billed. I immediately queried this where I was told it is data costs. As I could see this on the bill I replied that the answer wasn't satisfactory and it was escalated to the billing dept. After having asked again for a reply, ...
I logged a call last week with Vodacom regarding billing me for call sponsor when there is no call sponsor on my line. This is after logging numerous calls in December. I have still not been refunded and am still waiting for feedback. Just checked and this months account and have been charged R400 ...